Quality management is a method for ensuring that all the activities necessary to design, develop and implement a product or service are effective and efficient with respect to the system and its performance.
Quality management can be considered to have three main components: quality control, quality assurance and quality improvement.
Quality management is focused not only on product quality, but also the means to achieve it.
Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality.
Main Quality Management Organizations
- ISO - International Organization for Standardization
- ASQ - American Society for Quality
- EOQ - European Organization for Quality
- EFQM - European Foundation for Quality Management
- JSQC - Japanese Society for Quality Control
- JSQA - Japanese Society of Quality Assurance
- NQI - National Quality Institute of Canada
- AOQ - Australian Organisation for Quality
Main Quality Management Standards
- ISO 9000 family ( ISO 9001:2000 - ISO 9004:2000 )
- ISO 14000 family ( ISO 14001:2004 )